How to solve "Problem with reading licensing information"

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qtao
Posts: 148
Joined: October 7th, 2011, 10:16 am

How to solve "Problem with reading licensing information"

Post by qtao » August 18th, 2012, 11:10 pm

Question: The software reports "Problem with reading licensing information". But my trial license is not expired yet. What should I do?

Answer:
The error indicates that the trial license file is corrupted usually because the program did not exit normally. You can reset the software trial license as follows:

Open My Computer
-> browse to the installation folder of GC Image (for example, C:\GC Image\GC Image 2.5b3 GCxGC)
-> run initializeNew.exe (double click it)
-> run GC Image

Then the software will ask for activation again. Please reply your original trial license request email with the new license number to obtain a new activation code.

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