Import file error

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zushi
Posts: 2
Joined: June 1st, 2017, 3:10 am

Import file error

Post by zushi » March 29th, 2019, 5:21 am

I found an error on file import from Agilent .D file to GC Image version 2.8.
It does not happen when I use the version 2.5 or 2.6.

How can I recover the function to import the file type?
Please see attached file for the error message.
Best,
Attachments
GCImage_Agilent_file_error.jpg
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qtao
Posts: 148
Joined: October 7th, 2011, 10:16 am

Re: Import file error

Post by qtao » March 29th, 2019, 9:36 am

The latest Agilent MassHunter data reader included in v2.8 requires Microsoft Visual C++ 2013 runtime installed. You can download the installer from here:

https://www.microsoft.com/en-us/downloa ... x?id=40784

Or, find the installer under the GC Image installation folder, for example, "C:\GC Image\GC Image 2.8r3 GCxGC-HRMS (64-bit)". There are two installers, vcredist_x64.exe for 64-bit and vcredist_x86.exe for 32-bit. Choose the one matching with your GC Image installation.

zushi
Posts: 2
Joined: June 1st, 2017, 3:10 am

Re: Import file error

Post by zushi » April 2nd, 2019, 9:15 pm

Thank you for the guidance.
The problems were solved when the Microsoft Visual C++ 2013 runtime was installed at the same time of GC Image installation.
Some version of OS required the instllation of the runtime that obtained from the following link that you showed.
https://www.microsoft.com/en-us/downloa ... x?id=40784

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