GCxGC Software Support

New GCxGC Software licensees are provided an onsite or online orientation by Zoex Corporation.  (See Licensing.)  GCxGC Software license purchases include one year of free customer support and product maintenance, including licenses to new versions.  Customers may contact our staff with support requests by email or telephone.  (See Contacts.)  Subsequent annual support and maintanence contracts are available from Zoex Corporation.  (See Licensing.)  Users with active licenses are invited to participate in scheduled webinars (live, online sessions in which users can see the software in interactive, real-time operation and participate in a simultaneous teleconference).

GCxGC produces rich data that poses complex processing problems.  GCxGC Software includes extensive documentation, including a Users' Guide, many Answers to Frequently Asked Questions (FAQs), and video tutorials.  (See Documentation.)  GCxGC Software has a convenient mechanism for directly submitting incident reports (e.g., for bugs, unclear documentation, or desired features).  We welcome comments and questions about the software and documentation and suggestions about new and improved features to assist users in processing GCxGC data.  (See Contacts.)