GC Image Software Support

Every license comes with direct access to the people who build the software — a live introduction to get you started, upgrades that keep your installation current, and developers who answer when you write.

New Licenses

New licensees get an online introduction — a demo session where you see the software running in real time and ask questions over a live teleconference.

  • One-hour live introduction session
  • One year of customer support
  • One year of product maintenance

Upgrade & Renewal

Annual support and maintenance renewals keep your license covered after the first year. Upgrading to the latest version or another edition is a quote away — and you can try it first.

  • Annual support renewals
  • Product maintenance & updates
  • Edition upgrades
Request an upgrade quote
Try latest version

Technical Support

Write to our developers by email or online. You can also submit incident reports directly in the software — for bugs, unclear workflows, or a feature you want. Comments and questions about the software and its documentation are always welcome.

  • Questions & information
  • Problem reporting
  • Feature suggestions

Advanced Support

Advanced support contracts are available for customization. Tell us what your project requires and we'll scope it with you.

Self-Service Resources

Documentation

User Guide, Answers to FAQs, and video tutorials for each edition.

Learn

See what the latest release adds, then work through the software one step at a time.

Presentations

Posters and papers showing how the software is applied to real two-dimensional chromatography data.